Frequently Asked Questions - Atlas VPN (2024)

Q: How will my service change as an AtlasVPN premium user?

A: Your service will transition to NordVPN on April 24. You'll be able to use all premium NordVPN features without additional cost until your current subscription expires.

Q: How do I transfer my subscription to NordVPN?

A: The transition will be handled by Atlas VPN by April 24 without you needing to take any action. We will initiate the user migration process using minimal information – your email address and current subscription period. Shortly, you will receive an email from NordVPN with instructions on how to create a password to use the NordVPN services. The migration process is expected to take up to two days for full completion.

Q: Can I start the migration process before April 24?

A: Yes, you can. Simply follow these steps:

  1. Sign in to your Atlas VPN account at
  2. Click on "Migrate" in the "Initiate migration to NordVPN" section.Frequently Asked Questions - Atlas VPN (1)
  3. Expect an email from NordVPN with detailed instructions on how to create a new account password.

Q: What if I want to opt out of using NordVPN’s services?

A: To opt out of using NordVPN’s services, simply contact our support team at [emailprotected] before April 22, and we will assist you with the process.

Q: How will my service change if I have the Atlas VPN premium service with add-ons?

A: NordVPN will honor your existing subscription, including equivalent add-ons, ensuring a seamless transition.

Q: What if I purchased the Atlas VPN service via an app store?

A: If you've subscribed to Atlas VPN through Google Play or Amazon, your subscription will be managed by the respective store to ensure a smooth transition to NordVPN. If you’ve subscribed through the App Store, you will be refunded for the time remaining on your Premium subscription and your account will be terminated on April 26th.

Q: What if I’ve purchased the subscription using different payment methods?

A: Your subscription made through a website, Google Play or Amazon will be migrated to NordVPN. The subscription period that you’ve purchased through the App Store, will be refunded.

Q: What if I have auto-renewal enabled on my Atlas VPN service?

A: Auto-renewal will be disabled, and NordVPN will provide instructions on setting up a new subscription if you wish to continue after your current period ends.

Q: How are users without auto-renewal on their Atlas VPN service affected?

A: No action is required from you. Your service will transition to NordVPN until the end of your current subscription period.

Q: What happens if my subscription is expiring between March 25 and April 24?

A: If your subscription ends before migration, you won't transition to NordVPN. However, as a former Atlas VPN user, you're eligible for an exclusive price offer from NordVPN. Keep an eye on your email to claim it.

Q: Will all my Atlas VPN features be available on NordVPN?

A: Most Atlas VPN features will be available on NordVPN, with some specific features possibly varying. However, NordVPN offers a comprehensive set of security features likely to meet or exceed your expectations.

Q: Do I need to register for a new NordVPN account?

A: Yes, you will need to activate a new NordVPN account, and instructions will be provided to ensure a smooth setup.

Q: Will NordVPN have access to my AtlasVPN account information?

A: Minimal data necessary to set up your subscription on NordVPN will be transferred securely, including your subscription length and the email address you used to register your account.

Q: What data will be transferred to NordVPN?

A: The data transferred includes your subscription length and the email address you used for your AtlasVPN account registration.

Q: Why can't I purchase a new AtlasVPN subscription?

A: New Atlas VPN subscriptions are no longer available as the service is being sunsetted. Current and potential users are encouraged to explore NordVPN for their cybersecurity needs.

Q: How will the closure of Atlas VPN affect users of the free service?

A: Users of Atlas VPN's free service are invited to try NordVPN’s premium services, with special offers available.

Q: Why was Atlas VPN closed?

A: Atlas VPN was closed due to insurmountable challenges, including rapidly advancing technological demands, a highly competitive market, and the escalating costs of providing top-tier services, making continuation of the service unsustainable in the long term.

Q: What’s next for Atlas VPN users?

A: Atlas VPN is partnering with its sister company NordVPN to ensure our users continue to enjoy secure VPN services. All current Atlas VPN paid subscribers will be transferred to the NordVPN service for the remainder of their subscription period.

Q: If I have additional questions, what do I need to do?

A: For further inquiries or assistance, please reach out to the support team at [emailprotected] to ensure a smooth transition and receive answers to any questions you may have.

Frequently Asked Questions - Atlas VPN (2024)


What are the downsides of Atlas VPN? ›

Sadly, Atlas VPN's cons tend to outweigh its pros. The main issue is a lack of features. Split tunneling, a basic feature for many VPNs in the space today, can only be found on Atlas' Android version. On top of that, Dedicated IP is missing, making the service less than ideal for business use.

Can Atlas VPN be trusted? ›

Yes, Atlas VPN is safe.

It uses strong AES-256 encryption, which should add adequate protection and privacy.

What is the best protocol for Atlas VPN? ›

VPN protocols

IKEv2/IPSec is a stable protocol that works well against network changes. It is supported across a wide range of devices, offers incredible security and a seamless internet experience.

What happened to Atlas VPN? ›

A: Atlas VPN was closed due to insurmountable challenges, including rapidly advancing technological demands, a highly competitive market, and the escalating costs of providing top-tier services, making continuation of the service unsustainable in the long term.

Why you shouldn't use VPN all the time? ›

One reason why you may not want to use a VPN is because it could slow down your internet connection speed significantly. There are several factors that affect your internet speeds when using a VPN, including the fact that a VPN encrypts your data and routes it through different servers, which slows down the process.

Which is better NordVPN or Atlas VPN? ›

Ultimately, NordVPN is a far better option than Atlas VPN. That's all thanks to its generous features, great plans, and all the other reasons that make it a great option for streaming and torrenting.

Does Atlas VPN collect data? ›

Summary: We provide no-logs VPN, meaning we do not monitor, collect or log information about applications, services, or websites you visit while using Atlas VPN.

Does Netflix block Atlas VPN? ›

Yes, Atlas VPN works with Netflix on its premium servers.

The VPN also doesn't have the best server coverage, so you might not be able to access your Netflix region. However, the VPN is great for streaming, as it worked with every streaming service I tested.

What is the most trustworthy VPN provider? ›

If you're looking for the top VPN services on the market, NordVPN, ExpressVPN, and Surfshark lead the way. But each offers different experiences, pricing, and features. Let's take a look at how their security, unblocking performance, speeds, ease of use, and pricing compare.

How many people use Atlas VPN? ›

Atlas VPN, a service with 6 million users, is shutting down, citing competition and rising costs. The company will sunset the service on April 24 and migrate users to NordVPN, whose parent company acquired Atlas VPN in 2021. Hence, Atlas VPN's decision to close up shop may not seem like a total surprise.

Who owns Atlas VPN? ›

Atlas VPN was acquired by Nord Security on Oct 15, 2021 .

Which is better Atlas VPN or Proton VPN? ›

Security and encryption

While this doesn't make Atlas VPN an insecure option, it's a shame that one of the most reputable protocols in the space isn't included with their package. Proton VPN will be the better choice if you're looking for a more complete set of protocols.

Where is Atlas VPN headquarters? ›

Atlas VPN General Information

Provider of VPN services based in New York, United States.

How do I know if Atlas VPN is working? ›

After the website loads, click on the Extended test button. Check the results to see if the IP address of the location you are connected to is displayed. If there is no information resembling your IP address, it means that you are successfully connected to our servers.

Does Atlas VPN change IP address? ›

Get Atlas VPN on the device you prefer. Currently, we support Windows, macOS, Android, iOS, Android TV, and Amazon Fire TV platforms. Pick a server in a location you prefer. After that, your IP address changes to the one associated with the selected server.

Are there any dangers with VPN? ›

A VPN doesn't protect you from hackers

Hackers often use VPNs to gain access to networks. If your business has many third-party vendors, and each vendor has full access to your network, a hacker now has multiple potential routes to break into and exploit your network using VPN traffic.

Does VPN have negative effects? ›

Most VPNs Are Dangerous to Use. Your VPN service has access to a lot of personal information. It can see your IP address, the websites you visit, and what you do on those websites. Trustworthy VPN companies ignore this information, and most make sure it is never recorded in the first place.

Top Articles
Latest Posts
Article information

Author: Gregorio Kreiger

Last Updated:

Views: 5899

Rating: 4.7 / 5 (57 voted)

Reviews: 80% of readers found this page helpful

Author information

Name: Gregorio Kreiger

Birthday: 1994-12-18

Address: 89212 Tracey Ramp, Sunside, MT 08453-0951

Phone: +9014805370218

Job: Customer Designer

Hobby: Mountain biking, Orienteering, Hiking, Sewing, Backpacking, Mushroom hunting, Backpacking

Introduction: My name is Gregorio Kreiger, I am a tender, brainy, enthusiastic, combative, agreeable, gentle, gentle person who loves writing and wants to share my knowledge and understanding with you.