If you wish to withdraw, you have 14 days from receipt of your order to exercise your right of withdrawal: A form is available here.
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Here are the procedures to follow to return your product (breakdown, reference error, withdrawal, damaged product). Be sure to respect them, otherwise your product will be refused by FRANCE-XENON .
RETURNS ARE PROCESSED WITHIN 5 WORKING DAYS
REFUNDS CAN TAKE UP TO 14 BUSINESS DAYS
Products excluding xenon kits:
- Prepare and protect your package carefully, do not write anything on the package
- In the case of withdrawal, if the product has a protective label on the packaging, do not tear it or try to open the packaging. The product must be reusable. If the packaging is not reusable, the FRANCE-XENON company will have to charge you for the packaging with a maximum of €5 for products with FRANCE-XENON or XENLED packaging, for third-party brand products ( Philips , Osram, etc.). .), any product with unsealed or torn packaging cannot be returned and will be made available to the customer.
- Be sure to return the entire original package: think about cords, warranties, instructions, software, remote controls, etc.
Remember to include a letter with your package with your exact contact details, your order number and the reasons for your return. The return address is:
FRANCE XENON
CS 50020
42420 LORETTE
Please note: we advise you to return your package by COLISSIMO or LETTER MAX . The Post Office provides you with a tracking number . Keep this number carefully because in the event of non-receipt of this package by FRANCE-XENON you will need to contact your post office with this number so that they can research your package. This number will also allow you to send proof of delivery to FRANCE XENON in the event of a dispute.
EXPRESS deliveries such as Chronopost, TNT, FEDEX, DHL are not accepted because these companies are unable to deliver to Post Office Boxes.
RETURN COSTS ARE RESPONSIBLE FOR THE CUSTOMER AS DEFINED IN THE CGV.
Please note: you can refuse the package at the time of delivery (for error in the order, defective product, etc.). But you will have to wait for the time your package is received by the returns department and for its processing, which will result in a reshipment, a voucher or a refund.
Xenon Kits Products:
We advise you to carry out the ballast or bulb reversal tests to verify that the problem really comes from the bulb or ballast.
Your order less than 1 year old:
You have determined that the problem is with the bulb :
It is necessary to return the bulb to us by Colissimo or Letter Max S for an after-sales service procedure.
Remember to include a letter with your package or Letter Max S with your exact contact details, your order number and the reasons for your return. The return address is:
FRANCE XENON
CS 50020
42420 LORETTE
Please note: we advise you to return your package by COLISSIMO or LETTER MAX . The Post Office provides you with a tracking number . Keep this number carefully because in the event of non-receipt of this package by FRANCE-XENON you will need to contact your post office with this number so that they can research your package. This number will also allow you to send proof of delivery to FRANCE XENON in the event of a dispute.
EXPRESS deliveries such as Chronopost, TNT, FEDEX, DHL are not accepted because these companies are unable to deliver to Post Office Boxes.
You have determined that the problem is with the ballast :
It is necessary to give us a photo of your ballast. You must then cut the ballast cables to prove that it is no longer usable (resoldering a high-voltage cable can cause a fire).
On the photo taken, we must be able to identify the serial number of the ballast AND the selected connections.
Upon receipt of the photo, you will receive an email indicating that your order is being prepared.
You can't decide if the problem comes from the ballast or the bulb (often the case for motorcycle kits for example):
It is necessary to return the bulb and ballast to us by Colissimo or Letter Max S for an after-sales service procedure.
Remember to include a letter with your package or Letter Max S with your exact contact details, your order number and the reasons for your return. The return address is:
FRANCE XENON
CS 50020
42420 LORETTE
Please note: we advise you to return your package by COLISSIMO or LETTER MAX . The Post Office provides you with a tracking number . Keep this number carefully because in the event of non-receipt of this package by FRANCE-XENON you will need to contact your post office with this number so that they can research your package. This number will also allow you to send proof of delivery to FRANCE XENON in the event of a dispute.
EXPRESS deliveries such as Chronopost, TNT, FEDEX, DHL are not accepted because these companies are unable to deliver to Post Office Boxes.
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Your order is more than 1 year old:
You have determined that the problem is with the bulb :
FRANCE-XENON bulbs are guaranteed for 1 year.
You have determined that the problem is with the ballast:
It is necessary to return the ballast to us in Letter Max S for an after-sales service procedure.
Remember to enclose a letter with your package or Letter Max S with your exact contact details, stating your order number and the reasons for your return. The return address is:
FRANCE XENON
CS 50020
42420 LORETTE
Please note: we advise you to return your package by COLISSIMO or LETTER MAX . The Post Office provides you with a tracking number . Keep this number carefully because in the event of non-receipt of this package by FRANCE-XENON you will need to contact your post office with this number so that they can research your package. This number will also allow you to send proof of delivery to FRANCE XENON in the event of a dispute.
EXPRESS deliveries such as Chronopost, TNT, FEDEX, DHL are not accepted because these companies are unable to deliver to Post Office Boxes.
RETURN OF PRODUCTS - WITHDRAWAL (14 DAYS):
- Prepare and protect your package carefully, do not write anything on the package
- In the case of withdrawal, if the product has a protective label on the packaging, do not tear it or try to open the packaging. The product must be reusable. If the packaging is not reusable, the FRANCE-XENON company will have to charge you for the packaging with a maximum of €5 for products with FRANCE-XENON or XENLED packaging, for third-party brand products ( Philips , Osram, etc.) .), any product with unsealed or torn packaging cannot be returned and will be made available to the customer.
RETURN COSTS ARE RESPONSIBLE FOR THE CUSTOMER AS DEFINED IN THE CGV.
Remember to include a letter with your package or Letter Max S with your exact contact details, your order number and the reasons for your return. The return address is:
FRANCE XENON
CS 50020
42420 LORETTE
If you have any questions, do not hesitate to let us know.
